I purchased tickets for a concert before the pandemic. Do I still have my original seats for the new show dates?

• YES. All ticketholders have their original seats reserved from their original purchase. NEW tickets for your same seats will be sent to all previous ticketholders via email. Tickets may also be picked up during box office hours, or two hours before the show.

Why am I getting a new ticket emailed to me? Will my old ticket work if I bought my tickets before the pandemic?

• NO, your old ticket will no longer be valid. We have moved to a new ticketing system that is more convenient and user friendly for our patrons. Because of this, you will be issued a new ticket via email for your original seats for the newest rescheduled date.

I am a new ticketholder and purchased my seats in 2021. How will I receive my tickets?

• Tickets for new ticketholders will be sent to you immediately with your email confirmation. If you selected your tickets to be mailed to you, your tickets will be mailed out within 1-2 weeks before the show. If you selected box office pick up, you may do so during box office hours after September 21.

I am a previous ticket holder and want my tickets before September 21. Can this be arranged?

• Due to our new ticketing system transition, we cannot issue any tickets before September 21. You will receive these via email, and they can also be picked up during box office hours, or 2 hours before your designated show.

I left the house without my tickets for the concert. What do I do?

• Our new and improved ticketing system allows us to scan your ticket from your email, your Apple Wallet, or from the barcode on the physical ticket. We can also reprint your tickets for you in the box office before the show begins.

I haven’t been receiving emails from the Carlisle Theatre, how do I make sure I’m on your mailing list?

• Please contact the box office by emailing [email protected] and give us your name and new contact information. Please check your spam folders and add us to your inbox to ensure you receive updates.

Where can I purchase new tickets?

• You can purchase tickets by visiting our website at www.carlisletheatre.org, or you can go directly to our ticketing site landing page at carlisletheatre.showare.com to select your desired seats 24 hours a day.

Sometimes I call the box office and it goes to voicemail during the day. Is the theatre open during the week to return my call?

• The box office is open to the public on Wednesday & Thursdays from 10am-3pm. Due to the pandemic, we are, like many, understaffed. We thank you for your patience as we work hard to answer all patron emails and phone calls quickly and efficiently.

I want to support the theatre outside of purchasing my ticket. How can I do so?

• Donations are a large part of our 501(c)3 non-profit theatre. You can donate to us by rounding up your ticket purchase online (beginning October 2021), donate to our “Friends of the Theatre” campaign under the donation section of the website, or send us a check made out to the “Carlisle Regional Performing Arts Center” to our address below.