ANNOUNCEMENTS:

Frequently Asked Ticketing questions

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I purchased tickets for a concert before the pandemic. Do I still have my original seats for the new show dates?

YES. All ticketholders have their original seats reserved from their original purchase. NEW tickets for your same seats will be sent to all previous ticketholders via email.

Tickets may also be picked up during box office hours, or two hours before the show.

Why am I getting a new ticket emailed to me? Will my old ticket work if I bought my tickets before the pandemic?

NO, your old ticket will no longer be valid. We have moved to a new ticketing system that is more convenient and user friendly for our patrons. Because of this, you will be issued a new ticket via email for your original seats for the newest rescheduled date.

I am a new ticketholder and purchased my seats in 2021. How will I receive my tickets?
Tickets for new ticketholders will be sent to you immediately with your email confirmation. If you selected your tickets to be mailed to you, your tickets will be mailed out within 1-2 weeks before the show. If you selected box office pick up, you may do so during box office hours after September 21.
I am a previous ticket holder and want my tickets before September 21. Can this be arranged?

Due to our new ticketing system transition, we cannot issue any tickets before September 21. You will receive these via email, and they can also be picked up during box office hours, or 2 hours before your designated show.

I left the house without my tickets for the concert. What do I do?
I left the house without my tickets for the concert. What do I do?
I haven’t been receiving emails from the Carlisle Theatre, how do I make sure I’m on your mailing list?

Please contact the box office by emailing [email protected] and give us your name and new contact information. Please check your spam folders and add us to your inbox to ensure you receive updates.

Where can I purchase new tickets?

You can purchase tickets by visiting our website at www.carlisletheatre.org, or you can go directly to our ticketing site landing page at carlisletheatre.showare.com to select your desired seats 24 hours a day.

Sometimes I call the box office and it goes to voicemail during the day. Is the theatre open during the week to return my call?
Sometimes I call the box office and it goes to voicemail during the day. Is the theatre open during the week to return my call?
I want to support the theatre outside of purchasing my ticket. How can I do so?

Donations are a large part of our 501(c)3 non-profit theatre. You can donate to us by rounding up your ticket purchase online (beginning October 2021), donate to our “Friends of the Theatre” campaign under the donation section of the website, or send us a check made out to the “Carlisle Regional Performing Arts Center” to our address below.

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Please note that all ticket sales are final. No refunds or exchanges are permitted after purchase.

Frequently Asked Health & Safety Questions

The Carlisle Regional Performing Arts Center is dedicated to our community of performers, patrons, and supporters. Although we find ourselves in difficult times, we are committed to bringing high-quality entertainment to Carlisle and the surrounding communities in as safe a manner as possible.

When attending an event at the theatre, please be mindful that our wonderful volunteers and staff are doing their absolute best to keep both you and themselves safe while providing a quality entertainment experience.

We understand that individual risk tolerances vary and for that reason, we are making our best efforts to balance individual preferences while still adhering to current CDC guidelines.

As CDC guidelines change, we too shall re-evaluate our policies in accordance.

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Will I need to wear my mask inside the theatre if I’m vaccinated?
No, masks are no longer required inside of the theatre. Guests may choose to wear one, but the theatre will not provide masks to the general public. If you are ill, we ask that you make a thoughtful choice of attending or masking in the best interest of the public, our staff, and theatre professionals.
Will I need to present my vaccination card to attend a performance?
No, currently we will not be requiring proof of vaccination to attend an event.
Will there be social distancing?
Yes, we are reducing audience capacity by 50% for certain live theatre & film events and will make every effort to provide for social distancing for our guests. Large concerts will not be socially distanced.

For all events, a facial covering is required indoors except when eating or drinking.

Will concessions be available?
Yes, currently we are planning to continue to offer concessions for our patrons.
What if something happens to impact my comfortability during a performance?
If there is a circumstance that causes you some sort of discomfort during an event, we ask that you seek out a staff member that will do their very best to assist you.
What if I am not feeling well on the date I have purchased tickets for?
We ask that if you have a fever or are experiencing any other COVID-related symptoms that you stay home. We will happily work with you to exchange tickets for another date or future event.
What if I decide that I am no longer comfortable with attending a performance that I have purchased tickets for?
We would be sorry to see you go! All live concert tickets produced by an outside third party are not refundable or exchangeable. Should you have a ticket to a film or live theatre production, we will be happy to exchange your ticket for a future date.

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Frequently Asked Facility Rental Questions

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How many guests may attend my rental event?
There is currently no cap on attendance. Number of attendance or size of event will dictate the number of staff members required to work for a safe and efficient experience.
Do we have to wear masks?
No, masks are no longer required inside of the theatre. Guests may choose to wear one, but the theatre will not provide masks to the general public. If you are ill, we ask that you make a thoughtful choice of attending or masking in the best interest of the public, our staff, and theatre professionals.
Will you be selling concessions, or can I bring some of my own?
Yes, we can be open for concessions by request. Your concessions purchases are a great way to support our non-profit organization. Some event hosts like to run a tab for their guests’ purchases or simply have guests pay their own tab. We don’t allow outside food and drink, unless your event has catering or designated outside food and drink within your rental.
If I’m renting the theatre, do I need insurance?
Yes, insurance is required for all events not produced by the Carlisle Theatre. Required coverage is listed in the agreement and is a simple process that can be completed with your insurance provider. The theatre must have a copy of the paper showing coverage for our historical property.
Where can I park for a rental event?
Our theatre is situated in the heart of downtown Carlisle, PA. Metered street parking is available on High Street, and behind the theatre, there is metered/private parking that is free after 5pm during the week, all day Saturday & Sunday. This is located in the Pomfret Parking lot between Pomfret Street & Church Avenue, directly behind the theatre. There are also parking garages and additional lots within walking distance. Please visit the Borough of Carlisle online or by phone for full downtown parking details. Should your party need parking or drop off spots for those with disabilities, our friendly staff will accommodate a spot for you to drop off or park, as well as entering the theatre quickly and comfortably. Please contact the office to schedule.
Do I have to use the theatre’s tech equipment?
No, you do not have to use our in-house equipment, but if outside tech is being brought in, a theatre appointed technical professional must be present, as they are the expert in our space. No technical elements that need permanent installation may be utilized, and anything hung from our trusses must be pre-approved, planned, and noted within our agreement. We do offer exceptional technical staff who are professionals in their field, should you wish to stay in-house.
Do you offer emergency technical services if my event is facing issues?
Our technical & office staff will do our best to accommodate your event issues so that your event will be successful, but if outside services are being used, we cannot guarantee their specific services. We can guarantee knowledgeable, skilled, theatre professionals to guide and problem solve.
Do you offer security for events?
Security can be booked through our theatre for the event, at the cost of the renter, or the renter can bring in their own.
Do I have to pay for cleaning services after my event?
No, the theatre contracts with a professional cleaning company & staff to reset our theatre after events.
Am I guaranteed the date I want for my event?

As a courtesy, we do hold requested dates for 3 business days while paperwork and payments are processing. Dates are not finalized until the agreement is signed and required deposits are received.

I want to rent just the marquee to share a message. How do I do that?
Marquee rentals are offered at a donation of $200 for (1) week. Messages may be up to 3 lines. Should you wish to have the marquee flashing for special pictures, this is included. Please request time and date of live marquee when booking marquee rental.
Can I have alcohol served at my private event?
Bartending services are available for your private event. Alcohol, sales, service, and consumption on the premises are governed by Pennsylvania Law and the theatre reserve the right to request photo identification, limit or restrict sales as needed, and to cease the sale of alcoholic beverages at any time should these regulations be violated. All bartenders must be RAMP certified. Please visit www.lcb.pa.gov for more information. Insurance is required for this service.
Can I decorate the theatre for my event?
Absolutely, as long as it doesn’t compromise the historical integrity of our 83-year-old theatre! This means no permanent fixtures, anything that would cause damage to walls, floors, seats, or other theatre property. Because we are a historical building, no open flames are permitted in the theatre house.

For more rental information, please contact our artistic director at 717-259-0666 or [email protected] for pricing, agreement details, technical/theatrical specs, & floorplan.